[Develop] bugzilla comment templates

[Ben Dean-Kawamura]

This sounds awesome to me.

Ben

On Thu, Oct 25, 2007 at 06:33:55PM -0400, will wrote:
> I've been commenting on a lot of bugs recently and I think we should add 
> comment templates to bugzilla's show_bug.cgi script.
> 
> 
> The use case is this:
> 
> 1. Bob creates a new bug which doesn't have enough data in the 
> description to go on.  For example, Bob doesn't list steps to reproduce 
> the issue, doesn't state what version or operating system Bob is using, 
> doesn't list a summary of what Bob expected to happen, ...
> 
> 2. Alice sees the newly entered bug and realizes it needs more information.
> 
> 3. Alice decides that the "needs information" comment template is 
> appropriate to use here.  Alice clicks on the "needs information" button 
> which is located next to the comment textbox.  Some JavaScript fills in 
> the comment textbox with the comment template which contains all the 
> standard questions we ask.  Then Alice makes some minor alterations and 
> clicks "submit".
> 
> 
> I think often-times people don't know what information to include and/or 
> it doesn't occur to them to include it.  It's not uncommon for us to ask 
> for more information for a bug.  I suspect there are other responses we 
> use regularly, too.
> 
> I think this is trivial to implement and it might save us a lot of time 
> and aggravation.  There's no reason we couldn't have multiple templates 
> to handle different situations.
> 
> Does this sound useful?
> 
> /will
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